If you have any requests for your purchase, please select the icons above, to fill the document, and our team will reach out to you within 1 working day. If they don’t match the problem you met, please reach out to us via email ([email protected]).
FAQs
Q1. Are there any hidden fees I have to pay after receiving the item? Such as GST or duty fees etc. ?
Certainly Not. Our listed prices are final and already include GST, so you won’t encounter any additional charges upon receiving your parcel. Furthermore, as all our items are shipped from our AU-based warehouse, no duty fees will be applied.
Q2. Which payment options are available?
We accept a variety of payment methods, including Visa, Mastercard, American Express and Link.
Q3. How long will it take to receive the confirmation email and tracking code?
In general, you will receive a confirmation email within 24 hours of placing your order. The tracking code will be provided within 2-3 business days after the confirmation email is sent.
Q4. Can I collect my parcel from the local post office or the logistics warehouse?
We apologize, but pick-up service is not available as we only offer delivery with signature confirmation.
Q5. How long will it take for my product to be delivered?
Typically, the Standard Delivery takes 4-6 business days after you receive the tracking code. If you choose a different shipping option, the delivery time will be shorter and depends on the method selected. For more details, please refer to the Delivery page.
Q6. Are your products authentic?
Absolutely. We partner with trusted suppliers from overseas to ensure that our products are of the highest quality at the most competitive prices. Furthermore, all our products comply with AU standards, and we guarantee their authenticity.
Q7. Do your products undergo inspection before shipment?
Yes, we need to do this step to make sure that the product and the accessories are new as our products are from overseas.
Q8. How do you handle the feedback online?
We respect all feedback from customers who have transacted with us, whether positive or negative, as the customer’s experience is our top priority. However, we will not tolerate any false accusations, such as fabricating fake shopping experiences to leave malicious reviews. A Legal action may be taken against defamatory remarks.
Q9. Should I disconnect my registered account from the device if I want to return my item?
Yes, in all cases of return, the device must be reset, and any personal accounts must be removed from the device prior to return. Please refer to the page Terms and Conditions → section After-Sales Service > Return for more information.
